FAQ

The easiest way to get a business account is to register on the homepage. If you are a corporate client, please contact your personal contact person. If you do not have a personal contact, please contact us via the contact card.

You cannot purchase individual products from us, only full outer boxes. If your order value is 1350€ net, you will receive the goods free of charge (Germany). 
If your order is below this value, we will charge you proportional freight costs. Shipping costs to foreign countries are different.

We do not ship individual boxes but only palletised goods. The shipment is
free of charge from a net value of goods of 1350 Euro (Germany). Other conditions apply for other European countries!

We need approx. 5 working days after receipt of order/payment until delivery to you (only for Germany).
However, should it be very urgent, we can also do it in 2-3 days. Please contact us!

Yes, we offer various payment options. We accepted payment methods include:

• Prepayment via bank transfer
• PayPal
• Payment on account (14 days net/net), within the limits of our credit insurance only
• Credit Card

Yes, we can handle international orders and deliver our products within Europe. Please note, however, that freight costs must be paid by the customer. We work with reliable shipping
partners to ensure that your order arrives quickly and safely.
In addition, we offer the option of collecting the ordered goods in person at our new logistics centre in 26209 Hatten. If you choose this option
the shipping costs are waived completely.
Please note that international orders may be subject to additional customs duties or taxes, which must be paid by the customer.
If you have any further questions about international orders or deliveries, please do not hesitate to contact us. We will be happy to help you.

We are pleased to announce that we are able to source almost anything and accept custom orders.
Our team of experienced sourcing specialists work closely with our customers to understand their specific requirements and find the right products. We also offer private label options
to ensure your orders are branded and branded with your logo.
Whether it's special sizes, colours, materials or other specific requirements, we are committed to ensuring our customers receive the products they need.
Please contact us to discuss your custom orders. We are here to help you and meet your requirements.

Of course we offer discounts for large orders. We will not yet be able to give a discount for a purchase of a full pallet. If you would like to make an enquiry, please contact your personal contact person. If you do not have a personal contact, please contact: info@haushalt-international.de

Unfortunately, we do not offer dropshipping services.

Whether you can change or cancel orders depends on whether the order has already been packed and/or shipped! Please contact our order processing department: sales@haushalt-international.de  or call directly +49 (0) 441 920 70 48.

Yes, we offer the possibility to receive samples of our products before placing an order. We understand that it is important for our customers to be able to check the quality
and features of our products in advance to ensure they make the right choice.
Our sample service is designed to give our customers the opportunity to try different products before deciding to place a larger order.
Please contact us for more information about our sample service or to order a sample.
We want to make sure that our customers are satisfied with our products and are available to help you choose the right products.

We are proud to be committed to environmentally friendly and sustainable manufacturing methods. We have a team of three quality inspectors in our company who check all products
against European standards to ensure they meet the highest quality and environmental standards.
We also use a variety of environmental protection measures and sustainability standards in our production. For example, we use FSC-certified wood and apply RoHS and REACH standards
in the manufacture of products. These standards ensure that our products are safe, environmentally friendly and sustainable.
We strive to minimise our impact on the environment while ensuring that our products meet the highest standards. If you have any further questions about our environmental and
sustainability measures, please do not hesitate to contact us. We will be happy to help you.

If you have purchased an item online or in a brick-and-mortar retail store that you need to claim/exchange, we ask that you return the item/complain to the place
where you purchased it. We do not take back privately purchased items.

You can find all relevant product information right here on the website. If you have specific questions about our products, please send us an enquiry via the contact card.

Our goods are predominantly sourced from the Far East and we place great emphasis on responsible manufacturing.
To ensure that our products are manufactured under appropriate working conditions and environmental standards, we work closely with our suppliers. We are proud to be a member
of the Business Social Compliance Initiative (BSCI), which provides an industry-wide monitoring and verification system to improve social standards in global supply chains.
Our suppliers undergo regular reviews and audits to ensure they meet BSCI and other standards. We also
ensure that our suppliers use environmentally friendly practices and materials to ensure that our products are made as sustainably as possible.
If you have any further questions about how our products are made, please do not hesitate to contact us. We will be happy to help you.